You can initiate a return within 7 days for eligible items if you receive a wrong, damaged, defective or counterfeit item.

When returning an item, ensure all seals, tags and accessories are left intact and item is in its original packaging.

We recommend that you keep the original carton and packaging material for a smooth and easy return.
Kindly ensure to remove every device lock and password (if applicable) for the device you wish to return.

Find below the table showing what you can return.

category	I changed my mind	wrong item	defective	damage / broken	fake / unauthentic	size
beach & swimwear	✘	✓	✘	✘	✘	✘
books & stationery	✘	✓	✘	✘	✘	✘
bra	✘	✓	✘	✘	✘	✘
drugs	✘	✓	✘	✘	✘	✘
events & tickets	✘	✓	✘	✘	✘	✘
facial skincare	✘	✓	✘	✘	✘	✘
feet & nail care manicure & pedicure	✘	✓	✘	✘	✘	✘
feet & nail care others	✘	✓	✘	✘	✘	✘
grocer’s shop	✘	✓	✘	✘	✘	✘
hair care	✘	✓	✘	✘	✘	✘
hair extensions	✘	✓	✘	✘	✘	✘
hygiene	✘	✓	✘	✘	✘	✘
intimate	✘	✓	✘	✘	✘	✘
lotions & creams	✘	✓	✘	✘	✘	✘
makeup	✘	✓	✘	✘	✘	✘
manicure & pedicure	✘	✓	✘	✘	✘	✘
men perfumes	✘	✓	✓	✓	✓	✓
nightwear	✘	✓	✓	✓	✓	✓
office & business software	✘	✓	✓	✓	✓	✓
SIM cards	✘	✓	✓	✓	✓	✓
software	✘	✓	✓	✓	✓	✓
spa	✘	✓	✓	✓	✓	✓
nightwear	✘	✓	✓	✓	✓	✓
weddings	✘	✓	✓	✓	✓	✓
women perfumes	✘	✓	✓	✓	✓	✓

Frequently Asked Questions

How do I return an item?

You can request a return online by clicking on My Order in your account.

Can I change my refund option anytime?

No. You cannot change your selected refund option.

How long will it take to return an item and get my refund?

Refunds are usual processed within 5 to 20 business days (Monday to Friday)

Once I initiate a return, what happens next?

If the package was delivered to you and you requested for a refund, our delivery agent will call you to schedule a retrieval. There will be 2 attempts made to retrieve the item(s) in 3 business days.

I have requested for returns pick-up from my home, how long will it take?

Once we receive your request, we will make two attempts to retrieve the item(s).